{ "generatedFrom": "Apple App Store public customer-reviews RSS feed", "overall": { "total": 969, "counts": { "1": 563, "2": 120, "3": 92, "4": 40, "5": 154 }, "percent": { "1": 58.1, "2": 12.4, "3": 9.5, "4": 4.1, "5": 15.9 }, "negativeCount": 683, "negativePercent": 70.5 }, "perApp": [ { "app": "AppClose", "distribution": { "total": 130, "counts": { "1": 92, "2": 14, "3": 13, "4": 3, "5": 8 }, "percent": { "1": 70.8, "2": 10.8, "3": 10, "4": 2.3, "5": 6.2 }, "negativeCount": 106, "negativePercent": 81.5 }, "themes": { "totalNegative": 53, "themes": [ { "theme": "removed-free-or-paywalled", "count": 14, "percentOfNegative": 26.4, "example": "No longer free, use alternative app" }, { "theme": "customer-support", "count": 13, "percentOfNegative": 24.5, "example": "Support request initially responded fast, but hasn’t resolved issue yet." }, { "theme": "bugs-crashes-freezing", "count": 9, "percentOfNegative": 17, "example": "I’ve had two updates in the past week. The app was working fine until then. Now it’s absolutely mayhem dates not logging. Drop off times and pick up when logged are switching around. Not what I needed the week after my final order was settled in court" }, { "theme": "court-ordered-resentment", "count": 6, "percentOfNegative": 11.3, "example": "This app was so good when it was free but $15 a month just so my son can talk to his dad and we can co parent per court order this is ridiculous why would I pay to text someone especially when it’s court ordered $15 is a lot of money I pay less than that for my heart monitor" }, { "theme": "pricing-too-expensive", "count": 6, "percentOfNegative": 11.3, "example": "This app has been great to use with a combative coparent but now is required to have a subscription to use. I will stop using it and have to use another method instead as 100 a year is steep." }, { "theme": "billing-refund-cancellation", "count": 5, "percentOfNegative": 9.4, "example": "AppClose have duplicated payments without authorisation and refused to return contact when a refund has been requested. Avoid this parenting app and use a reputable one who don’t fraudulently take payments then refuse to provide basic customer support for their own bad business practices." }, { "theme": "calendar-scheduling", "count": 5, "percentOfNegative": 9.4, "example": "After 2 days use this app is overly complicated. I wanted a simple app to share a schedule its created a second calendar. Ive put stuff in to be accepted or rejected and its dissapeared! Ive received requests and thats not had any options to request or reject. I get about 4 notifications for events which is not clear on what im trying to view.\n\nNot user friendly AT ALL" }, { "theme": "both-parents-must-pay", "count": 4, "percentOfNegative": 7.5, "example": "Other parent refuses to pay on his end - now causing so much grief!" }, { "theme": "expenses-feature", "count": 4, "percentOfNegative": 7.5, "example": "The app is advertised as offering expense tracking between co-parents. It does not offer this to UK users." }, { "theme": "enables-abuse", "count": 3, "percentOfNegative": 5.7, "example": "Using an email login means that this can be passed to anyone. App also allows for multiple logins across devices!!!!!!\nTherefore as someone fleeing domestic abuse from multiple family members, they are able to share the login and bombard the victim with further abuse from multiple devices.\nA simple mobile number would be far better at holding the perpetrators to account.\nCourts naively believe offenders will follow the rules, which is comical to say the least.\nThis app therefore only empowers abusers without risk of consequences.\nUtterly shocking and shameful." }, { "theme": "hard-to-use", "count": 3, "percentOfNegative": 5.7, "example": "After 2 days use this app is overly complicated. I wanted a simple app to share a schedule its created a second calendar. Ive put stuff in to be accepted or rejected and its dissapeared! Ive received requests and thats not had any options to request or reject. I get about 4 notifications for events which is not clear on what im trying to view.\n\nNot user friendly AT ALL" }, { "theme": "messaging-broken", "count": 3, "percentOfNegative": 5.7, "example": "Can select photos, but no facility (button in UI) to insert into chat" }, { "theme": "notifications-broken", "count": 3, "percentOfNegative": 5.7, "example": "I've been using this app for almost 2 years now, and all of a sudden, within the last couple weeks, I have a notification on my AppClose icon that will not go away, no matter what I do, it’s driving me nuts! I've contacted customer service and they haven’t done anything.\n\nI’m running iOS 26.3.1\n\nAnyone else having this problem? It keeps showing I have an unread notification, however, I’ve read all the messages, but it still shows a notification icon." }, { "theme": "privacy-data", "count": 3, "percentOfNegative": 5.7, "example": "I have downloaded this app and I’m doing my profile. \n\nHowever will the other co parent see my email address and mobile number? Can they see my profile?\n\nPlease confirm so I know whether to continue or not. \n\nThanks" }, { "theme": "calls-video-quality", "count": 2, "percentOfNegative": 3.8, "example": "This app makes hard work out of what it’s supposed to do, sometimes picture is blurry or you can’t hear anything, I have submitted my details for payment numerous times and they still can’t seem to receive it, they also don’t answer emails when you inquire about the subscription problems." }, { "theme": "no-better-than-texting", "count": 2, "percentOfNegative": 3.8, "example": "Don’t see the point in using this really. Pretty much the Same as what’s app.. just another app to download." }, { "theme": "account-login", "count": 1, "percentOfNegative": 1.9, "example": "The link on the confirmation email just loads up the app, back on the same ‘confirm your email page’. The link worked on my iPad which has an older version of ISO. Maybe this app needs updating to ensure it works with the latest software." }, { "theme": "court-records-export", "count": 1, "percentOfNegative": 1.9, "example": "I have been a customer since December 2020 I’m getting ready to go to court and everything from December 2020 through June 2024 im unable to export it! I can see it on the app but when I go to export it to email to my lawyer it says no messages found I’ve been emailing app close for over a week and those knuckleheads can’t fix it. But they don’t have a problem auto drafting on the 7th of every month." } ] } }, { "app": "OurFamilyWizard", "distribution": { "total": 477, "counts": { "1": 273, "2": 65, "3": 50, "4": 25, "5": 64 }, "percent": { "1": 57.2, "2": 13.6, "3": 10.5, "4": 5.2, "5": 13.4 }, "negativeCount": 338, "negativePercent": 70.9 }, "themes": { "totalNegative": 169, "themes": [ { "theme": "bugs-crashes-freezing", "count": 57, "percentOfNegative": 33.7, "example": "Didn’t work when I needed it , great idea but user interface is shockingly bad , got a refund as the app was down for over 2 days" }, { "theme": "pricing-too-expensive", "count": 43, "percentOfNegative": 25.4, "example": "This app was recommended by our mediator, and because we are both blind, we wanted to see if the app and features would be accessible before committing to a subscription.\n\nThis isn’t possible.\n\nI also thought it required too much personal information on signup, asking me to input my wife’s details, which I thought was inappropriate. It should just ask for her email, and then ask her to sign up and fill in her own information." }, { "theme": "court-ordered-resentment", "count": 32, "percentOfNegative": 18.9, "example": "Got conned into using this thinking it’d buy me more time with my kids. Now it’s a court order and I’m stuck. \n\nThere is no privacy the other user can see every time you log on or read a message. They can link their greedy lawyer to it all too. Most annoying is this little red metre that has an issue with the truth and tries to tell you your language is upsetting - and it does it for nearly everything. \n\nThere is literally no reason why you can’t just stick to texts and emails like you did during a working relationship and do for every other relationship you have. \n\nI can’t even get notifications to work and the sent and received times are all over the show. \n\nEAD OFW FY." }, { "theme": "calendar-scheduling", "count": 28, "percentOfNegative": 16.6, "example": "The calendar displays the wrong dates and times for me here in Australia. Without this feature, this app is just a messaging app, which is something my phone does for free." }, { "theme": "customer-support", "count": 24, "percentOfNegative": 14.2, "example": "The app works ok. It is a bit clunky and doesn’t have a calendar that can sync with phone calendar. \n\nI have tried to get a logon for my 3rd party but despite reaching out to support numerous times I can’t get any answer or support. \n\nThe reason I used the app for integrated calling is removed. \n\nAlso it allows people to create events that are for the child even not on their weekend which should be able to occur." }, { "theme": "notifications-broken", "count": 21, "percentOfNegative": 12.4, "example": "Got conned into using this thinking it’d buy me more time with my kids. Now it’s a court order and I’m stuck. \n\nThere is no privacy the other user can see every time you log on or read a message. They can link their greedy lawyer to it all too. Most annoying is this little red metre that has an issue with the truth and tries to tell you your language is upsetting - and it does it for nearly everything. \n\nThere is literally no reason why you can’t just stick to texts and emails like you did during a working relationship and do for every other relationship you have. \n\nI can’t even get notifications to work and the sent and received times are all over the show. \n\nEAD OFW FY." }, { "theme": "calls-video-quality", "count": 20, "percentOfNegative": 11.8, "example": "Your limited to 45 minutes of telephone and video calls with your children. The video quality is terrible quality and freezes constantly and messages. Get auto corrected after you hit send. This is the perfect app if you want to make your situation worse than it was before you started using it." }, { "theme": "billing-refund-cancellation", "count": 18, "percentOfNegative": 10.7, "example": "Can’t log in to my account, can’t update account details in the app, support seem totally incompetent, keeps asking me to “renew my account” despite the account being already paid for… Literally a useless app just taking up space in my phone for no reason." }, { "theme": "hard-to-use", "count": 16, "percentOfNegative": 9.5, "example": "Didn’t work when I needed it , great idea but user interface is shockingly bad , got a refund as the app was down for over 2 days" }, { "theme": "no-better-than-texting", "count": 15, "percentOfNegative": 8.9, "example": "The calendar displays the wrong dates and times for me here in Australia. Without this feature, this app is just a messaging app, which is something my phone does for free." }, { "theme": "both-parents-must-pay", "count": 13, "percentOfNegative": 7.7, "example": "Pricing plan structure is misleading. It is for 1 user. This is a con parenting app, it would never be for one user! Be upfront and honest please pricing is at minimum double what you state on your pricing plan page. \n\nVery duplicitous" }, { "theme": "enables-abuse", "count": 13, "percentOfNegative": 7.7, "example": "I’ve gone to court about the recommendation (key word) of this app but yet my ex boyfriend is making this mandatory to use. I have multiple kids and I have a living to make and cannot go off a schedule. I gave it a shot and unfortunately I’ve been bullied by him so much on this app about forcing phone calls on here. Wish there was a way to monitor the bullying." }, { "theme": "expenses-feature", "count": 12, "percentOfNegative": 7.1, "example": "I find the app very bad for expense management. My ex can refuse the expense without any comments. If I created expense by mistake, there is also no way for me to leave a comment, I can only attach one receipt. I find that the app leads to more miscommunication and conflicts with my ex. Do not recommend it." }, { "theme": "account-login", "count": 11, "percentOfNegative": 6.5, "example": "App crashes all the time. Face ID never works." }, { "theme": "messaging-broken", "count": 9, "percentOfNegative": 5.3, "example": "Crashes, logs you out for no reason, message attachments fail, messages fail to send." }, { "theme": "court-records-export", "count": 5, "percentOfNegative": 3, "example": "Does what is needed for messages, doesn’t output attachments when you download to use as evidence for legals. Attaching is a p.I.t.a, also.\ncalendar is woeful; rest of “features” useless. \nNo connection to personal calendar (ical/Google etc) and glitchy Af. Not worth $" }, { "theme": "privacy-data", "count": 4, "percentOfNegative": 2.4, "example": "This app was recommended by our mediator, and because we are both blind, we wanted to see if the app and features would be accessible before committing to a subscription.\n\nThis isn’t possible.\n\nI also thought it required too much personal information on signup, asking me to input my wife’s details, which I thought was inappropriate. It should just ask for her email, and then ask her to sign up and fill in her own information." }, { "theme": "tone-meter-ineffective", "count": 4, "percentOfNegative": 2.4, "example": "Got conned into using this thinking it’d buy me more time with my kids. Now it’s a court order and I’m stuck. \n\nThere is no privacy the other user can see every time you log on or read a message. They can link their greedy lawyer to it all too. Most annoying is this little red metre that has an issue with the truth and tries to tell you your language is upsetting - and it does it for nearly everything. \n\nThere is literally no reason why you can’t just stick to texts and emails like you did during a working relationship and do for every other relationship you have. \n\nI can’t even get notifications to work and the sent and received times are all over the show. \n\nEAD OFW FY." } ] } }, { "app": "TalkingParents", "distribution": { "total": 254, "counts": { "1": 157, "2": 35, "3": 25, "4": 8, "5": 29 }, "percent": { "1": 61.8, "2": 13.8, "3": 9.8, "4": 3.1, "5": 11.4 }, "negativeCount": 192, "negativePercent": 75.6 }, "themes": { "totalNegative": 96, "themes": [ { "theme": "bugs-crashes-freezing", "count": 36, "percentOfNegative": 37.5, "example": "I’ve had the app for sometime now I keep trying to open it on my iPhone and it keeps crashing and sending me back to my Home Screen, I pay monthly for the subscription so I don’t have to go online and send a message but it’s defeating the purpose because I can’t access talking parents through the application" }, { "theme": "pricing-too-expensive", "count": 34, "percentOfNegative": 35.4, "example": "I’ve had the app for sometime now I keep trying to open it on my iPhone and it keeps crashing and sending me back to my Home Screen, I pay monthly for the subscription so I don’t have to go online and send a message but it’s defeating the purpose because I can’t access talking parents through the application" }, { "theme": "court-ordered-resentment", "count": 18, "percentOfNegative": 18.8, "example": "Even though our court order is over my ex feels like she holds power to still use this app instead of actually calling my phone this app should have a cancellation date to where both parties have to stop using this app past a certain date but all talking parents wants is your monthly subscription" }, { "theme": "calls-video-quality", "count": 17, "percentOfNegative": 17.7, "example": "Why do you have to enable calls why can’t you just randomly let people call" }, { "theme": "messaging-broken", "count": 14, "percentOfNegative": 14.6, "example": "I love so many things about this app, but I often spend a very long time attempting to send or to read messages. I get a lot of errors and it’s not due to poor internet connection, this is the only app I have that struggles like this" }, { "theme": "removed-free-or-paywalled", "count": 11, "percentOfNegative": 11.5, "example": "Ofcourse they make it difficult to use. Wants you to pay to use the app. Free on website… however you wont get notifications. Wants you to put your card information which isn’t allowing me to do so.. just so I could communicate with the other parent." }, { "theme": "account-login", "count": 10, "percentOfNegative": 10.4, "example": "If you type a message and then hit send it can send you to re-login. That message is not saved and is lost. Best to login before responding or use a different app until they resolve this issue." }, { "theme": "billing-refund-cancellation", "count": 7, "percentOfNegative": 7.3, "example": "Even though our court order is over my ex feels like she holds power to still use this app instead of actually calling my phone this app should have a cancellation date to where both parties have to stop using this app past a certain date but all talking parents wants is your monthly subscription" }, { "theme": "notifications-broken", "count": 7, "percentOfNegative": 7.3, "example": "Ofcourse they make it difficult to use. Wants you to pay to use the app. Free on website… however you wont get notifications. Wants you to put your card information which isn’t allowing me to do so.. just so I could communicate with the other parent." }, { "theme": "privacy-data", "count": 6, "percentOfNegative": 6.3, "example": "The other spouse new supply replying on behave of spouse. This needs to be tracked so it can be reported to the courts. \n\nWhat is your fix for this??? \n\niPads, iPhones, these apps accessibility it’s a huge problem." }, { "theme": "customer-support", "count": 5, "percentOfNegative": 5.2, "example": "Asked two weeks ago for proof of purchasing premium over the last year and have been completely ghosted.\nI was ordered to provide proof that I had a premium subscription and they have yet to get back to me.\nI think it’s really stupid that someone is off of family’s separating and not even getting back to them with vital information that is requested by the judge who also made a court order to use this app\nIt seems against our constitutional rights to be forced to use an app.\n\nSo much for freedom in America.\nNowadays It’s only a free country if you have money and afford a lawyer." }, { "theme": "enables-abuse", "count": 5, "percentOfNegative": 5.2, "example": "Because who doesn’t want to spend $10/month for frequent hits of anxiety from the narcissistic ex that hates you as much as she’s obsessed with you. At least now I get to share these gems with professionals that can experience her beautifully executed gaslighting and creative manipulation." }, { "theme": "hard-to-use", "count": 5, "percentOfNegative": 5.2, "example": "Not user friendly app" }, { "theme": "no-better-than-texting", "count": 4, "percentOfNegative": 4.2, "example": "10 bucks a month to use an app like discord or another instant messaging service…" }, { "theme": "court-records-export", "count": 3, "percentOfNegative": 3.1, "example": "I am paying for this service and I can either die load nothing or everything, which is a 200+page pdf that is a waste of time and energy to separate out the conversations. \n\nI want to download each conversation separately and no matter how much I pay TP will not allow it. \n\nThis website is subpar and this company is profiting off of divorcing families instead of improving accountability and communication between uncooperative co-parents. \n\nI’ll be looking to shift over to my family wizard." }, { "theme": "both-parents-must-pay", "count": 2, "percentOfNegative": 2.1, "example": "DO NOT DOWNLOAD THIS APP! It’s not a free app. They get your information and only after you have given all your information do you find out that it’s not free. Sure it’s free to download but definitely not free to use in the app! There are many different options but steer clear of this one! IMHO, they’re just after your money and information! Just horrible!\nUpdate: \nWhy would I want to speak with you more? You only address things that make you look better! You won’t address the outrageous rate, the fact that you charge both parties and the fact that we can’t erase our information and close out our accounts once you have our data! Unless you change, IMHO, you people are horrible! So is your worthless app! You have no shame and that’s a problem!" }, { "theme": "calendar-scheduling", "count": 1, "percentOfNegative": 1, "example": "Buggy and glitchy as hell. Video call feature barely works. We both cannot receive calls. Will randomly log you out at times. Slow as heck when trying to retrieve prior messages. Calender scheduling often glitchy." } ] } }, { "app": "coParenter", "distribution": { "total": 108, "counts": { "1": 41, "2": 6, "3": 4, "4": 4, "5": 53 }, "percent": { "1": 38, "2": 5.6, "3": 3.7, "4": 3.7, "5": 49.1 }, "negativeCount": 47, "negativePercent": 43.5 }, "themes": { "totalNegative": 24, "themes": [ { "theme": "customer-support", "count": 9, "percentOfNegative": 37.5, "example": "I was automatically signed up for the subscription unknowingly by a third party and they have been charging my account even though I never used the app. I tried looking for a customer service number or website and there was none only a app to download. I tried canceling my subscription in the app and that doesn’t work I also tried emailing customer service and get no response if I could pick zero stars I would. Due to failure to communicate with customer and not providing a clear means of customer support." }, { "theme": "account-login", "count": 6, "percentOfNegative": 25, "example": "This app constantly logs you out, crashes regularly, and randomly deletes entire conversations. If you enjoy unreliable access and losing your data, this is the perfect app for you. Bonus: they charge a solid monthly fee for the experience." }, { "theme": "billing-refund-cancellation", "count": 6, "percentOfNegative": 25, "example": "I was automatically signed up for the subscription unknowingly by a third party and they have been charging my account even though I never used the app. I tried looking for a customer service number or website and there was none only a app to download. I tried canceling my subscription in the app and that doesn’t work I also tried emailing customer service and get no response if I could pick zero stars I would. Due to failure to communicate with customer and not providing a clear means of customer support." }, { "theme": "bugs-crashes-freezing", "count": 6, "percentOfNegative": 25, "example": "We have been trying to get our court ordered week on week off schedule entered into this application. We have provided the court order, we have both accepted the schedule in the application. There have been neurosis bugs in the calendar app and we are giving up on this app as this company and representatives are NOT EASY TO WORK WITH. We are caught in this loop where we keep having to approve our virt ordered schedule. We are done and now looking at my family wizard and two homes. Avoid the frustration and wasting your time trying to get this company to do what the courts have ordered." }, { "theme": "messaging-broken", "count": 6, "percentOfNegative": 25, "example": "The texting feature keeps crashing and I have to start lengthy texts all over again. Very annoying." }, { "theme": "calendar-scheduling", "count": 5, "percentOfNegative": 20.8, "example": "We have been trying to get our court ordered week on week off schedule entered into this application. We have provided the court order, we have both accepted the schedule in the application. There have been neurosis bugs in the calendar app and we are giving up on this app as this company and representatives are NOT EASY TO WORK WITH. We are caught in this loop where we keep having to approve our virt ordered schedule. We are done and now looking at my family wizard and two homes. Avoid the frustration and wasting your time trying to get this company to do what the courts have ordered." }, { "theme": "hard-to-use", "count": 4, "percentOfNegative": 16.7, "example": "I downloaded this app in hopes to help streamline some communication and get help in my co-parenting issues. I have had NOTHING but trouble. And to make matters worse my co-parent right off the bat told\nMe we couldn’t co-parent via an app and this experience just proved him right! \nThere is a red indicator telling me I have three messages but I can’t find them anywhere. I submitted a request for help and then the app locked me out for three days. When I was finally able to open the app there was only one message in the help section that read closed for duplicate. Then this morning I open it and there is another message saying closed for no response. \nI am not technically challenged. I manage application development for a living. At best this is not intuitive for the user. At worst it is just plain BROKEN! Co-parenting is stressful and you advertise as a useful, helpful tool and this has been detrimental." }, { "theme": "pricing-too-expensive", "count": 3, "percentOfNegative": 12.5, "example": "I can’t say enough bad things about the issue I am in. I have been using Co Parenter for 5 years without issue. The APP itself is good but I am currently not able to log in and customer service has ghosted me. I have a judge needing this information and I have emailed for weeks with no results. For such an expensive app, the “we’re a small team” only goes so far. It’s ridiculous and they will leave you stranded. I have no other choice but to switch to their largest competitor. Go to Our Family Wizard before you ever spend a dime on this APP." }, { "theme": "court-ordered-resentment", "count": 2, "percentOfNegative": 8.3, "example": "We have been trying to get our court ordered week on week off schedule entered into this application. We have provided the court order, we have both accepted the schedule in the application. There have been neurosis bugs in the calendar app and we are giving up on this app as this company and representatives are NOT EASY TO WORK WITH. We are caught in this loop where we keep having to approve our virt ordered schedule. We are done and now looking at my family wizard and two homes. Avoid the frustration and wasting your time trying to get this company to do what the courts have ordered." }, { "theme": "court-records-export", "count": 2, "percentOfNegative": 8.3, "example": "This app constantly logs you out, crashes regularly, and randomly deletes entire conversations. If you enjoy unreliable access and losing your data, this is the perfect app for you. Bonus: they charge a solid monthly fee for the experience." }, { "theme": "expenses-feature", "count": 1, "percentOfNegative": 4.2, "example": "It looks and feels gray but being able to use this in a legal sense is horrendous. You are unable to pdf things easily, the expenses are difficult to search through, the ability to even grab screen shots it’s a pain because of the over scale and you can’t get the whole screen shot in one. It’s a lawyers nightmare. No desktop login/version for the end user." }, { "theme": "notifications-broken", "count": 1, "percentOfNegative": 4.2, "example": "Please fix your app. It doesn’t update when a message has been read and continuously shows on the Home Screen that there is an unread message. Please fix." }, { "theme": "removed-free-or-paywalled", "count": 1, "percentOfNegative": 4.2, "example": "Don’t recommend" } ] } } ], "themes": { "totalNegative": 342, "themes": [ { "theme": "bugs-crashes-freezing", "count": 108, "percentOfNegative": 31.6, "example": "I’ve had two updates in the past week. The app was working fine until then. Now it’s absolutely mayhem dates not logging. Drop off times and pick up when logged are switching around. Not what I needed the week after my final order was settled in court" }, { "theme": "pricing-too-expensive", "count": 86, "percentOfNegative": 25.1, "example": "This app has been great to use with a combative coparent but now is required to have a subscription to use. I will stop using it and have to use another method instead as 100 a year is steep." }, { "theme": "court-ordered-resentment", "count": 58, "percentOfNegative": 17, "example": "This app was so good when it was free but $15 a month just so my son can talk to his dad and we can co parent per court order this is ridiculous why would I pay to text someone especially when it’s court ordered $15 is a lot of money I pay less than that for my heart monitor" }, { "theme": "customer-support", "count": 51, "percentOfNegative": 14.9, "example": "Support request initially responded fast, but hasn’t resolved issue yet." }, { "theme": "calendar-scheduling", "count": 39, "percentOfNegative": 11.4, "example": "After 2 days use this app is overly complicated. I wanted a simple app to share a schedule its created a second calendar. Ive put stuff in to be accepted or rejected and its dissapeared! Ive received requests and thats not had any options to request or reject. I get about 4 notifications for events which is not clear on what im trying to view.\n\nNot user friendly AT ALL" }, { "theme": "calls-video-quality", "count": 39, "percentOfNegative": 11.4, "example": "This app makes hard work out of what it’s supposed to do, sometimes picture is blurry or you can’t hear anything, I have submitted my details for payment numerous times and they still can’t seem to receive it, they also don’t answer emails when you inquire about the subscription problems." }, { "theme": "billing-refund-cancellation", "count": 36, "percentOfNegative": 10.5, "example": "AppClose have duplicated payments without authorisation and refused to return contact when a refund has been requested. Avoid this parenting app and use a reputable one who don’t fraudulently take payments then refuse to provide basic customer support for their own bad business practices." }, { "theme": "messaging-broken", "count": 32, "percentOfNegative": 9.4, "example": "Can select photos, but no facility (button in UI) to insert into chat" }, { "theme": "notifications-broken", "count": 32, "percentOfNegative": 9.4, "example": "I've been using this app for almost 2 years now, and all of a sudden, within the last couple weeks, I have a notification on my AppClose icon that will not go away, no matter what I do, it’s driving me nuts! I've contacted customer service and they haven’t done anything.\n\nI’m running iOS 26.3.1\n\nAnyone else having this problem? It keeps showing I have an unread notification, however, I’ve read all the messages, but it still shows a notification icon." }, { "theme": "account-login", "count": 28, "percentOfNegative": 8.2, "example": "The link on the confirmation email just loads up the app, back on the same ‘confirm your email page’. The link worked on my iPad which has an older version of ISO. Maybe this app needs updating to ensure it works with the latest software." }, { "theme": "hard-to-use", "count": 28, "percentOfNegative": 8.2, "example": "After 2 days use this app is overly complicated. I wanted a simple app to share a schedule its created a second calendar. Ive put stuff in to be accepted or rejected and its dissapeared! Ive received requests and thats not had any options to request or reject. I get about 4 notifications for events which is not clear on what im trying to view.\n\nNot user friendly AT ALL" }, { "theme": "removed-free-or-paywalled", "count": 26, "percentOfNegative": 7.6, "example": "No longer free, use alternative app" }, { "theme": "enables-abuse", "count": 21, "percentOfNegative": 6.1, "example": "Using an email login means that this can be passed to anyone. App also allows for multiple logins across devices!!!!!!\nTherefore as someone fleeing domestic abuse from multiple family members, they are able to share the login and bombard the victim with further abuse from multiple devices.\nA simple mobile number would be far better at holding the perpetrators to account.\nCourts naively believe offenders will follow the rules, which is comical to say the least.\nThis app therefore only empowers abusers without risk of consequences.\nUtterly shocking and shameful." }, { "theme": "no-better-than-texting", "count": 21, "percentOfNegative": 6.1, "example": "Don’t see the point in using this really. Pretty much the Same as what’s app.. just another app to download." }, { "theme": "both-parents-must-pay", "count": 19, "percentOfNegative": 5.6, "example": "Other parent refuses to pay on his end - now causing so much grief!" }, { "theme": "expenses-feature", "count": 17, "percentOfNegative": 5, "example": "The app is advertised as offering expense tracking between co-parents. It does not offer this to UK users." }, { "theme": "privacy-data", "count": 13, "percentOfNegative": 3.8, "example": "I have downloaded this app and I’m doing my profile. \n\nHowever will the other co parent see my email address and mobile number? Can they see my profile?\n\nPlease confirm so I know whether to continue or not. \n\nThanks" }, { "theme": "court-records-export", "count": 11, "percentOfNegative": 3.2, "example": "I have been a customer since December 2020 I’m getting ready to go to court and everything from December 2020 through June 2024 im unable to export it! I can see it on the app but when I go to export it to email to my lawyer it says no messages found I’ve been emailing app close for over a week and those knuckleheads can’t fix it. But they don’t have a problem auto drafting on the 7th of every month." }, { "theme": "tone-meter-ineffective", "count": 4, "percentOfNegative": 1.2, "example": "Got conned into using this thinking it’d buy me more time with my kids. Now it’s a court order and I’m stuck. \n\nThere is no privacy the other user can see every time you log on or read a message. They can link their greedy lawyer to it all too. Most annoying is this little red metre that has an issue with the truth and tries to tell you your language is upsetting - and it does it for nearly everything. \n\nThere is literally no reason why you can’t just stick to texts and emails like you did during a working relationship and do for every other relationship you have. \n\nI can’t even get notifications to work and the sent and received times are all over the show. \n\nEAD OFW FY." } ] } }